Terms of service
Last updated: 19 February 2026
This website (aquamaluna.com) is operated by:
Solytra Company Limited
167–169 Great Portland Street, Fifth Floor
London, England, W1W 5PF
Company Number: 16928195
Email: info@aquamaluna.com
References to “Aquamaluna”, “we”, “us” or “our” mean Solytra Company Limited.
By accessing our website and/or placing an order, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, you must not use this website.
1. Eligibility
By placing an order, you confirm that:
- You are at least 18 years old, or
- You have permission from a parent or legal guardian.
You must not use our products for unlawful or unauthorised purposes.
2. Information Provided Before Purchase
In accordance with the Consumer Contracts Regulations 2013, we provide clear information about:
- Product characteristics
- Total price (including VAT where applicable)
- Delivery charges
- Cancellation rights
- Returns and refund procedures
This information is displayed before checkout and in your order confirmation email.
Order confirmations and legally required information may be sent electronically.
3. Products
Some products are available exclusively online and may have limited quantities.
Product images are for illustrative purposes only. Colours may vary depending on device display.
We reserve the right to:
- Limit sales to certain regions or customers
- Discontinue products at any time
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
4. Hygiene & Sealed Products
In accordance with Regulation 28 of the Consumer Contracts Regulations 2013, the right to cancel does not apply to:
Sealed goods which are not suitable for return due to health protection or hygiene reasons, where they have been unsealed after delivery.
This includes cosmetic, skincare, body care, supplement and intimate-use products.
If the protective seal is broken after delivery, the item cannot be returned unless faulty.
Full details are set out in our Return & Refund Policy.
5. Prices & Payment
All prices are displayed in GBP (£) unless otherwise stated and include UK VAT where applicable.
We reserve the right to change prices at any time. Price changes will not affect confirmed orders.
We accept payment via approved third-party providers, including:
- Stripe
- PayPal
- Klarna Bank AB
Payments are securely processed by the relevant provider. We do not store full card details.
6. Order Acceptance
We reserve the right to:
- Refuse or cancel orders
- Limit quantities per customer
- Cancel orders suspected of fraud or misuse
If we cancel your order after payment has been taken, you will receive a full refund.
You are responsible for providing accurate billing and delivery information.
7. Delivery
Delivery times are estimates only unless expressly agreed.
If we do not deliver goods within 30 days (unless otherwise agreed), you may:
- Require delivery within an additional reasonable period, or
- Cancel the contract and receive a full refund
This is in accordance with the Consumer Rights Act 2015.
If goods are dispatched from outside the UK, customs duties, import VAT or clearance fees may apply unless otherwise stated at checkout.
8. Returns & Cancellation
Consumers have a 14-day statutory cancellation right under the Consumer Contracts Regulations 2013, subject to exemptions for sealed hygiene goods.
Full details are set out in our Return & Refund Policy.
Nothing in these Terms limits your statutory rights.
9. Accuracy of Website Information
We aim to ensure all information is accurate and up to date. However, we do not guarantee that:
- Product descriptions
- Pricing
- Availability
- Website content
are error-free at all times.
We reserve the right to correct errors, including after an order has been submitted. If a pricing error is obvious and unmistakable, we are not obliged to provide goods at that incorrect price.
10. Third-Party Services & Links
We may provide access to third-party tools or links.
We are not responsible for:
- Third-party content
- External websites
- Privacy practices of third parties
Use of third-party services is at your own risk.
11. Intellectual Property
All content on this website, including text, graphics, logos and images, is owned by or licensed to us.
You may not reproduce, distribute or exploit any part of the website without our written consent.
12. User Conduct
You must not use this website to:
- Commit unlawful acts
- Infringe intellectual property rights
- Transmit malware or harmful code
- Engage in fraud or payment abuse
- Harvest personal data without consent
We may terminate or restrict access for breach of these Terms.
13. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of statutory consumer rights
To the fullest extent permitted by law, we are not liable for:
- Indirect or consequential loss
- Loss of profits
- Loss of data
Our total liability is limited to the amount paid for the relevant order.
14. Indemnity
You agree to indemnify and hold harmless Solytra Company Limited against claims arising from:
- Breach of these Terms
- Misuse of the website
15. Disputes & Chargebacks
If you experience an issue, please contact us before initiating a chargeback. Most matters can be resolved quickly.
This does not affect your statutory rights.
If you are a consumer resident in the UK, you may use Alternative Dispute Resolution (ADR) services where available.
16. Termination
These Terms apply until terminated by you or us.
We may suspend or terminate access immediately if you breach these Terms.
17. Entire Agreement
These Terms constitute the entire agreement between you and Solytra Company Limited regarding use of the website.
18. Governing Law
If you are a UK consumer, these Terms are governed by the laws of England and Wales.
You may bring proceedings in:
- The courts of England and Wales, or
- The courts of your part of the UK (Scotland or Northern Ireland if applicable)
Nothing in these Terms affects mandatory consumer protections under UK law.
19. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page.
Continued use of the website constitutes acceptance of the updated Terms.
Company Information
Solytra Company Limited
167-169 Great Portland Street, Fifth Floor
London, England, W1W 5PF
Email: info@aquamaluna.com
Company Number: 16928195